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We are closed for a family holiday from midday the 11th of August to the 29th. Orders placed during these dates will be dispatched on the 29th of August. Please enjoy a 10% discount for patiently waiting for your order! Enter: HOLIDAY17.

DELIVERY


Delivery Services & Prices


Here at Hot Tub Parts Superstore we strive to deliver your purchased products quickly, efficiently and safely to your requested delivery address. We currently use a few shipping companies such as DPD, UPS, & DHL to achieve the most cost effective methods for delivering the different types of products that we stock.


All our shipments are tracked and signed for by our designated shipping companies. If you leave us your mobile telephone number at the payment checkout we will pass this on when shipping with DPD. DPD offer a great service and will notify you by text your delivery date along with your hour time slot on the day of delivery.

 

**Please note all delivery costs stated below include VAT**



United Kingdom - Mainland


Delivery to England, Wales & Scotland (Excluding Scottish Highlands & Islands).


Orders values over £100 - Free next working day delivery. (Excludes hot tub covers)

Order values between £0-£100 - £7.50 Next working day delivery.


Next day delivery before 10:30 am - £16.80

Saturday AM delivery - £16.80


Spa and hot tub covers are freight delivered to UK Mainland only at a cost of £20 inc VAT due to size and weight. Saturday AM delivery options are also available to UK customers at £48 inc VAT. Customers requiring delivery of a spa cover outside UK Mainland please contact us for a shipping quote.

 

Scottish Highlands & Islands


Delivery to the Scottish Highlands & Islands (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-5 Days - £24.00

Parcel Force Express 48 - £19.20

 

Northern Ireland


Delivery to Northern Ireland (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-3 days - £16.80

Parcel Force Express 24, 1-2 Days - £26.40

 

Republic Of Ireland

 

Delivery to the Republic of Ireland (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-3 days - £18.00

 

Isle of Man & Isle of Scilly


Delivery to the Isle of Man (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-3 days - £25.20

Parcel Force Express 24, 1-2 days - £26.40


Jersey & Guernsey


Delivery to Jersey & Guernsey (Up to 20 kgs), Prices are doubled when over 20 kgs.

Standard delivery 2-5 days - £15.60

DPD 2-3 days - £25.20

Parcel Force Euro 2-3 days - £18.00


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Europe Zone 1 


Delivery to Belgium, France, Germany, Luxembourg, Netherlands. 

Standard Euro Delivery 2-3 days - £15.00 (upto 20kgs) Price doubles when over 20 kgs.

 

Europe Zone 2

 

Delivery to Austria & Denmark. 

DPD Classic 3-4 days - £20.40 (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 3 


Delivery to Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden.

DPD Classic 4-6 days - £33.00 (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 4


Delivery to Bulgaria, Greece, Latvia, Lithuania, Romania.

DPD Classic 4-9 days - £44.40 (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 5


Delivery to Czech Republic, Slovakia, Spain (Mainland), Italy.

DPD Classic 3-4 days - £25.20 (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 6


Delivery to Malta.

Parcel Force Euro 4-9 days - £86.40 (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 7


Delivery to Canary Islands: Gran Canaria, Tenerife, La Palma, Lanzarote, Fuerteventura, La Gomera, El Hierro.

Parcel Force Euro 4-5 days (NO PUMPS) - £52.80 (upto 20kgs), Price doubles when over 20 kgs.

DPD Classic 3-5 days - £92.40 Upto 5kgs, £133.20 (upto 10kgs), £216.00 (upto 20kgs), Doubles over 20kgs.


Europe Zone 8


Delivery to Balearic Islands: Majorca, Minorca, Ibiza, Formentera, Cabrera.

 

DPD Classic 3-4 days - £36.00 (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 9


Delivery to Iceland & Serbia.

DPD Classic 4-6 days - £76.80 (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 10


Delivery to Norway. For us to send to Norway we require your Personal Identification Number (PID).

DPD Classic 4-6 days - £76.80 (upto 20kgs), Price doubles when over 20 kgs.

Parcel Force Euro 4-6 days - £48.00 (NO PUMPS), upto 20kgs. Price doubles when over 20 kgs.


Europe Zone 11


Delivery to Switzerland.

 

DPD Classic 3-4 days - £54.00 (upto 20kgs), Price doubles when over 20 kgs.

Parcel Force Euro 4-6 days - £48.00 (NO PUMPS), upto 20kgs, Price doubles when over 20 kgs.


Europe Zone 12


Delivery to Cyprus.

Parcel Force Global 3-6 days - £98.40 (upto 20kgs), Price doubles when over 20 kgs.


International Zone 13


Delivery to Bahrain, United Arab Emirates, Qatar.

Parcel Force Global 4-9 days (NO PUMPS) - £156.00 (upto 20kgs), Price doubles when over 20 kgs.


 

Worldwide Shipping


We will ship spa parts out to any part of the world, if you have seen a part on our website that you can't source locally we will be more than happy to send it out for you simply give us a call or email us with your delivery address and we will come back to you as quickly as possible with a shipping quote.



Shipping Chemicals & Liquids

 

Due to international chemical handling laws we can only deliver chemicals and liquids to mainland UK.



Out Of Stock Actions


In the unfortunate event of a product that you have ordered being out of stock here is what action is taken.


1/ You will be contacted firstly by phone from the number given on the order or email you if unsuccessful.

2/ If possible, offer you a alternative product that we have in stock.

3/ Alternatives are not always possible so in this case we would either place the item on backorder or offer you a full refund for your purchase.

4/ Refunds can take up to 7 days, backordered items in most cases take as a rule 7-10 days to re-stock.

If an item gets put on backorder from a multiple item order we will give you the following choices.

1/ Refund you for this item and send the remainder of the order out to you, notifying you when it returns to stock so you can purchase it.

2/ Hold the full order and wait for the backordered item to return back into stock, sending you a complete order.


Unfortunately we don't cover double shipping orders, for example send in stock items out and then ship the remaining backordered item when it returns in stock. We are very sorry for any inconvenience caused by this.

 
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