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Our Reviews

Our reviews

Average Star Rating:
5.00 (33 reviews total)
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After having previous bad experiences with hot tub companies, we have been pleasantly surprised by the service received from Hot Tub Parts Superstore.
Mike in the office was very helpful with guiding us as to the parts we required. Leighanne was very efficient in arranging the booking and Kyle was very friendly and attentive and really went the extra mile in delivery excellent customer service.
Would highly recommend this company!!!
Both Leighanne and Kyle provided an excellent service. Repair diagnosed and completed quickly, full service was very thorough. Thank you.
Excellent service. We have a Villeroy & Boch hot tub which had broken down. After receiving no response directly from V&B, I found Hot Tub Parts Superstore online via Google.
Following an initial visit, two new parts were ordered and were received much earlier than expected. A revisit and replacement of the aforementioned and I have a fully functional hot tub once again.
Would definitely recommend this company and will also use them for regular servicing, too.
Lovely guy who carried out the repair and cleared up after himself, too!
Having aquired a hot tub, due to a house move, I had absolutely no idea where to start??? After much research I call these guys to book an appointment for a complete Hot tub Service and beginners guide on how to maintain it. I paid on line and was promptly called with an appt date. The Engineer turned up, cheerful, professional and answered my endless questions and queries..... he gave me a step by step guide on how to maintain the Hot tub and lots of hints and tips. His parting shot was "don't hesitate to call me if you have any problems"..... he was going to live to regret saying that!!!
Having followed his advice Imagine my surprise when a few months later the chemical levels were all out of kilter and I couldn't regulate them?? I messaged out of Office hours, sending him an image of my test strip.... after much banter and advice we realised that my dispenser was faulty and too much chemical had been released into the water, hence the readings.
He sent me a link for a replacement dispenser, which was dispatched promptly.
I am so impressed with the level of Customer Service I have received from this Company, over and above, they are friendly, professional and extremely helpful.............
I have also ordered a replacement cover for the Hot tub - unfortunately you haven't heard the last of me yet!
I'd just like to put out there how impressed I am with the service Hot Tub Super store have been. After a long period of tub shut down due to leaks and an electrical issue I made the call to Hot Tubs Super Store just before Christmas. I booked and paid for a repair and service. Knowing the store wasn't going to open until 5th Jan wasn't a problem for me. On the 6th I got a call from a very friendly lady and we chatted when would be a good time for an engineer to visit. Naturally there would have been a few customers booked in before me so happy to wait. Well just a week later I got a call asking if they could visit at the end of the week. No problem from me so it was booked in. True to their word I got a call from the engineer Kyle letting me know he'd be arriving within the next half hour. Fully protected with Covid in mind Kyle got to work with no fuss. It was a cold day so I set up an outdoor heater to help keep him keep warm. Kyle worked like a trojan. There was more work than he anticipated and he found several leaks....My tub had reached 17yrs plus so have been expecting some major work required. Kyle carried on working even when the the day changed to night and manged to get the tub up and running. I'm still waiting for one last part to be fitted but doesn't stop it working.
So a big thank you to Kyle. A big appreciation from my wife and daughter as this was part of their Christmas present on their request/hints so happy bunnies all round. Can I recommend Hot Tub Superstore....You bet I can.
Excellent advice and service all the way through solving my problems first with a pump and then a heater. Very quick delivery on parts. Would recommend highly mad use them again. Thank you Mick!
Tech support was good and helped a lot.
I ordered a replacement pump for my hot tub, it arrived in quickly despite lockdowns and covid-19.
I would be happy to use them again.
Brilliant Service, Thanks again.
Very Happy Customer (again)
This is the second time in a couple of years that Hot Tub Parts Superstore have come to my rescue.
Communication is excellent, along with the knowledge and parts available.
I have a Danz Spa (just before they vanished) and parts and repair could have been problematic, however, Hot Tub Parts Superstore had no issues.
Thank you - 10/10 - won't hesitate to use again.

Excellent Service.
Engineer arrived on time, was pleasant, professional and Left Our Hot Tub Clean and in perfect working Order.
Nothing was too much trouble and gave lots of advice. Will definitely be using again. Have ordered our chemicals too.