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Our Reviews

Average Star Rating:
5.00 (33 reviews Total)
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Believe the reviews - this company are first class
If you are looking for good customer service, excellent knowledge of the spa and hot tub world and prompt, polite, professional service engineers then this is the place to seek help from.
We have a spa company 2 miles from where we live and they were the suppliers of our spa some years back but I contacted them for help with a broken Circ pump and I am still waiting to hear back from them - however I contacted hot tub superstore and within two days they had identified the problem sourced a new pump Incase it was needed and booked a service engineer to call.
Within three days of my initial email the service engineer called to fix the problem and it was a Sunday - how is that for prompt service.
My thanks to Leighanne for her assurance that we were in good hands and keeping us posted at every point and Kyle for his engineering skills and politeness.
If only every company could be this good
We had a complete total upgrade to a full Balboa control system on our old broken hot tub by this company, from start to finish the level of service was of a very high standard, very punctual friendly and cost effective. It made a nice change to deal with a company with sound integrity so would have no hesitation in recommending them.
Just a note to say thank you for the new cover, the Prestige 32 fits perfectly on out old Milano snd the grey makes it look so much better than the old brown one!
Excellent service and all in a week.
Thanks to all involved, I will recommend you to all our property owners with hot tubs.
Craig Grant
I don’t usually leave reviews but this company deserve outstanding praise. Located an essential part for our hot tub in France and had it delivered to my doorstep within 48 hours. Highly recommended and will definitely be using hottubpartsuperstore.co.uk in the future. Excellent communications and support from Mick Trice.
Excellent service
Excellent service, prompt, on time, very efficient service. Would definitely recommend.
Brilliant service
These guys are fantastic, I was struggling to get advice and help elsewhere but luckily I found this company who have gone to every length to help me get what I need & get my tub up and running. I won’t be going anywhere else from now on. Thank you, Nick
I would thank for the help and support.
The service was excellent and the transport fast .
When i had a question about the the board i got a fast and good ansver .
Excellent work
I called Hot Tub Parts in need of a new cover for my Hot Tub. Lianne was fantastic, she talked me through the process of getting my new made to measure cover, helped me choose my colour and had it ordered that day. Around 4 weeks later i got the call to say it was ready and it was delivered the next day. The quality is second to none and customer service was amazing throughout. I am very happy with my cover and will be using Hot Tub Parts for all of my future purchases. Thank you Lianne!
Great Supplier

Responsive and helpful. Transparent pricing. Great technical knowledge. All in all I was very impressed.
Very happy! We bought this heater to replace the older 5.5 inch one on our spa and it fit straight in with no alterations. Mick was excellent and informed us of the trouble we may have and how to get round the plumbing problem if we had it. Spa back up and running with no problems.