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Delivery

 

Delivery Services & Prices

Here at Hot Tub Parts Superstore we strive to deliver your purchased products quickly, efficiently and safely to your requested delivery address. We currently use a few shipping companies such as DPD, UPS, & DHL to achieve the most cost effective methods for delivering the different types of products that we stock.

All our shipments are tracked and signed for by our designated shipping companies. If you leave us your mobile telephone number at the payment checkout we will pass this on when shipping with DPD. DPD offer a great service and will notify you by text your delivery date along with your hour time slot on the day of delivery.

 

**Please note all delivery costs stated below include VAT**

United Kingdom - Mainland

Delivery to England, Wales & Scotland (Excluding Scottish Highlands & Islands).

Order values over £100 - Free DPD Next day delivery. (Excludes hot tub covers)

Order values between £0-£100 - £7.80 DPD Next day delivery.

Provide your mobile phone number during checkout and you will receive a text from DPD on the morning of delivery day with your 1-hour delivery slot.

Spa and hot tub covers are freight delivered to UK Mainland only at a cost of £20 inc VAT due to size and weight. Delivery to Northern Ireland and Ireland please contact us for a delivery quote. We no longer ship spa covers to other European destinations.

 

Scottish Highlands & Islands

Delivery to the Scottish Highlands & Islands (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-3 Days - £25.62

 

Northern Ireland

Delivery to Northern Ireland (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-3 days - £18.00

 

Republic Of Ireland

Delivery to the Republic of Ireland (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-3 days - £15.00 ex VAT

 

Isle of Man, Isle of Scilly, Jersey & Guernsey

Delivery to these UK islands (Up to 20 kgs), Prices are doubled when over 20 kgs.

DPD 2-3 days - £25.00

 

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Europe Zone 1 

Delivery to Belgium, France, Germany, Luxembourg, Netherlands. 

Standard Euro Delivery 2-3 days - £15.00 ex VAT (upto 20kgs) Price doubles when over 20 kgs.

 

Europe Zone 2

Delivery to Austria & Denmark. 

DPD Classic 3-4 days - £18.15 ex VAT (upto 20kgs), Price doubles when over 20 kgs.


Europe Zone 3 

Delivery to Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden.

DPD Classic 4-6 days - £33.00 (upto 20kgs), Price doubles when over 20 kgs.

 

Europe Zone 4

Delivery to Bulgaria, Greece, Latvia, Lithuania, Romania.

DPD Classic 4-9 days - £38.43 ex VAT (upto 20kgs), Price doubles when over 20 kgs.

 

Europe Zone 5

Delivery to Czech Republic, Slovakia, Spain (Mainland), Italy.

DPD Classic 3-4 days - £22.42 ex VAT (upto 20kgs), Price doubles when over 20 kgs.

 

Europe Zone 6

Delivery to Turkey, Malta & Russia.

Please contact us for a shipping quote.

 

Europe Zone 7

Delivery to Canary Islands: Gran Canaria, Tenerife, La Palma, Lanzarote, Fuerteventura, La Gomera, El Hierro.

DPD Classic 4-6 days - £82.20 ex VAT Upto 5kgs, £118.49 ex VAT (upto 10kgs), £192.15 ex VAT (upto 20kgs), Doubles over 20kgs.

 

Europe Zone 8

Delivery to Balearic Islands: Majorca, Minorca, Ibiza, Formentera, Cabrera.

DPD Classic 3-4 days - £32.03 ex VAT (upto 20kgs), Price doubles when over 20 kgs.

 

Europe Zone 9

Delivery to Iceland & Serbia.

DPD Classic 4-6 days - £68.32 ex VAT (upto 20kgs), Price doubles when over 20 kgs.

 

Europe Zone 10

Delivery to Norway. For us to send to Norway we require your Personal Identification Number (PID).

DPD Classic 4-6 days - £68.32 ex VAT (upto 20kgs), Price doubles when over 20 kgs.

 

Europe Zone 11

Delivery to Switzerland.

DPD Classic 3-4 days - £48.04 ex VAT (upto 20kgs), Price doubles when over 20 kgs.

 

Europe Zone 12

Delivery to Cyprus.

DPD Classic 4-6 days - £79.00 ex VAT(upto 5kgs), £117.43 ex VAT (upto 10kgs), £194.29 ex VAT (upto 20kgs).

 

International Zone 13

Delivery to Bahrain, United Arab Emirates, Qatar.

DPD Air Classic 4-9 days - £122.76 ex VAT (upto 5kgs), £186.81 ex VAT (upto 10kgs), £256.20 ex vAT (upto 15kgs), £320.25 ex VAT (upto 20kgs).


 
Worldwide Shipping

We will ship spa parts out to any part of the world, if you have seen a part on our website that you can't source locally we will be more than happy to send it out for you simply give us a call or email us with your delivery address and we will come back to you as quickly as possible with a shipping quote.

 

Shipping Chemicals & Liquids

Due to international chemical handling laws, we can only deliver chemicals and liquids to mainland UK.

 

Out of Stock Actions

In the unfortunate event of a product that you have ordered being out of stock here is what action is taken.

1/ You will be contacted firstly by phone from the number given on the order or email you if unsuccessful.

2/ If possible, offer you an alternative product that we have in stock.

3/ Alternatives are not always possible so in this case, we would either place the item on backorder or offer you a full refund for your purchase.

4/ Refunds can take up to 7 days, backordered items in most cases take as a rule 7-10 days to re-stock but due to Covid-19 & Brexit delays with manufacturers and production could cause further delays. We will contact you with updates on lead times.

If an item gets put on backorder from a multiple item order we will give you the following choices.

1/ Refund you for this item and send the remainder of the order out to you, notifying you when it returns to stock so you can purchase it.

2/ Hold the full order and wait for the back ordered item to return back into stock, sending you a complete order.

Unfortunately we don't cover double shipping orders, for example send in stock items out and then ship the remaining backordered item when it returns in stock. We are very sorry for any inconvenience caused by this.