Delivery Services & Prices
Here at Hot Tub Parts Superstore we strive to deliver your purchased products quickly, efficiently and safely to your requested delivery address. We currently use a few shipping companies such as DPD, UPS, & DHL to achieve the most cost effective methods for delivering the different types of products that we stock.
All our shipments are tracked and signed for by our designated shipping companies. If you leave us your mobile telephone number at the payment checkout we will pass this on when shipping with DPD. DPD offer a great service and will notify you by text your delivery date along with your hour time slot on the day of delivery.
**Please note all delivery costs stated below include VAT**
United Kingdom - Mainland
Delivery to England, Wales & Scotland (Excluding Scottish Highlands & Islands).
Order values over £100 - Free DPD Next day delivery. (Excludes hot tub covers)
Order values between £0-£100 - £7.80 DPD Next day delivery.
Provide your mobile phone number during checkout and you will receive a text from DPD on the morning of delivery day with your 1-hour delivery slot.
Spa and hot tub covers are freight delivered to UK Mainland only at a cost of £24 inc VAT due to size and weight. Delivery to Northern Ireland and Ireland please contact us for a delivery quote. We no longer ship spa covers to other European destinations.
Scottish Highlands & Islands
Delivery to the Scottish Highlands & Islands (Up to 20 kgs), Prices are doubled when over 20 kgs.
DPD 2-3 Days - £25.62
Northern Ireland
Delivery to Northern Ireland (Up to 20 kgs), Prices are doubled when over 20 kgs.
DPD 2-3 days - £18.00
Republic Of Ireland
Delivery to the Republic of Ireland (Up to 20 kgs), Prices are doubled when over 20 kgs.
DPD 2-3 days - £15.00 ex VAT
Isle of Man, Isle of Scilly, Jersey & Guernsey
Delivery to these UK islands (Up to 20 kgs), Prices are doubled when over 20 kgs.
DPD 2-3 days - £22.42 ex VAT (Jersey & Guernsey)
DPD 2-3 days - £26.90 inc VAT ( Isle of Man & Scilly Isles)
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Europe Zone 1
Delivery to Belgium, France, Germany, Luxembourg, Netherlands.
Standard Euro Delivery 2-3 days - £15.00 ex VAT (upto 20kgs) Price doubles when over 20 kgs.
Europe Zone 2
Delivery to Austria & Denmark.
DPD Classic 3-4 days - £18.15 ex VAT (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 3
Delivery to Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden.
DPD Classic 4-6 days - £33.00 (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 4
Delivery to Bulgaria, Greece, Latvia, Lithuania, Romania.
DPD Classic 4-9 days - £38.43 ex VAT (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 5
Delivery to Czech Republic, Slovakia, Spain (Mainland), Italy.
DPD Classic 3-4 days - £22.42 ex VAT (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 6
Delivery to Turkey, Malta & Russia.
Please contact us for a shipping quote.
Europe Zone 7
Delivery to Gibraltar & Canary Islands: Gran Canaria, Tenerife, La Palma, Lanzarote, Fuerteventura, La Gomera, El Hierro.
DPD Classic 4-6 days - £62.03 ex VAT (up to 1kg), each additional thereafter is charged at £14.56 ex VAT per KG. MAX weight 30kgs.
Europe Zone 8
Delivery to Balearic Islands: Majorca, Minorca, Ibiza, Formentera, Cabrera.
DPD Classic 3-4 days - £32.03 ex VAT (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 9
Delivery to Iceland & Serbia.
DPD Classic 4-6 days - £68.32 ex VAT (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 10
Delivery to Norway. For us to send to Norway we require your Personal Identification Number (PID).
DPD Classic 4-6 days - £68.32 ex VAT (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 11
Delivery to Switzerland.
DPD Classic 3-4 days - £48.04 ex VAT (upto 20kgs), Price doubles when over 20 kgs.
Europe Zone 12
Delivery to Cyprus.
DPD Classic 4-6 days - £79.00 ex VAT(upto 5kgs), £117.43 ex VAT (upto 10kgs), £194.29 ex VAT (upto 20kgs).
International Zone 13
Delivery to Bahrain, United Arab Emirates, Qatar.
DPD Air Classic 4-9 days - £122.76 ex VAT (upto 5kgs), £186.81 ex VAT (upto 10kgs), £256.20 ex vAT (upto 15kgs), £320.25 ex VAT (upto 20kgs).
Worldwide Shipping
We will ship spa parts out to any part of the world, if you have seen a part on our website that you can't source locally we will be more than happy to send it out for you simply give us a call or email us with your delivery address and we will come back to you as quickly as possible with a shipping quote.
Shipping Chemicals & Liquids
Due to international chemical handling laws, we can only deliver chemicals and liquids to mainland UK.
Out of Stock Actions
In the unfortunate event of a product that you have ordered being out of stock here is what action is taken.
1/ You will be contacted firstly by phone from the number given on the order or email you if unsuccessful.
2/ If possible, offer you an alternative product that we have in stock.
3/ Alternatives are not always possible so in this case, we would either place the item on backorder or offer you a full refund for your purchase.
4/ Refunds can take up to 7 days, backordered items in most cases take as a rule 7-10 days to re-stock but due to Covid-19 & Brexit delays with manufacturers and production could cause further delays. We will contact you with updates on lead times.
If an item gets put on backorder from a multiple item order we will give you the following choices.
1/ Refund you for this item and send the remainder of the order out to you, notifying you when it returns to stock so you can purchase it.
2/ Hold the full order and wait for the back ordered item to return back into stock, sending you a complete order.
Unfortunately we don't cover double shipping orders, for example send in stock items out and then ship the remaining backordered item when it returns in stock. We are very sorry for any inconvenience caused by this.
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- Fast UK & EU Delivery
- Free UK Next Day Delivery, Spend £100
- Free Technical Support
- A Family Run Business Who Cares
- 5 Star Rating on Trust Pilot
- 1 Year Manufacturers Warranty
- No Quibble Returns Policy
- 25 Years of Unrivaled Parts Knowledge
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Winchcombe, Gloucestershire - Hot Tub Repairs & Servicing
We offer breakdown repairs, servicing & winterisation for all spa brands and models of hot tubs & swim spas in Winchcombe, Gloucestershire and the local surrounding areas.
Our Experience
Our engineers have previously worked for some well-known spa brands in the industry and have a long background in the manufacturing of American and Chinese hot tubs and spas. Individually gaining over 25 years of in-depth knowledge in the construction, repairs, maintenance and parts of many different spa brands. With this experience, we can guarantee that if your hot tub has broken down we can get it back up and running quickly and efficiently.
Why Choose Us?
Unlike other repair companies we are a main supplier in the UK for replacement hot tub parts and accessories so when your spa breaks down and needs replacement parts, we can offer these to you at a very competitive and affordable price. The other reason to choose us is we are very experienced in our trade, we know what we are looking at and this inevitably saves you money. There is nothing worse than paying a company to send an engineer out to look at your hot tub and scratch their head for an hour which you are being charged for. We see this all the time and we are constantly called out to rectify works carried out by other companies. Once you choose us you will always be with us!
Repair Call Out
Our repair call-out fee pays for one of our engineers to travel to your home in or near Winchcombe, Gloucestershire and covers you for 1/2 hour of labour on-site to identify the fault and possibly repair it within the time. As you may be aware some repairs can take longer than the 1/2 hour covered in the call-out fee and so we charge a very affordable £40.00 inc VAT per half hour for the extra time needed on site.
Once we have identified the problem with your hot tub we will clearly explain the fault to you in full detail, notifying you of the price to complete the repair. We will not carry out any work to your spa or charge you any extras until you have agreed to the price and the work to be undertaken.
The prices stated are labour only, replacement parts and any extras are charged separately on-site. All payments for parts and extras are taken on-site either by cash or by credit/debit card. Unfortunately, we do not accept cheques or American Express as a form of payment.
Booking A Repair Call Out
You can either book a hot tub repair by clicking the 'buy it now' button above or by calling our office. If you have decided to make your purchase online we will contact you within 48 hours to book your appointment for a time and date that suits you.
Full Annual Servicing
The price listed is to have your hot tub, spa or swim spa fully serviced in or near Winchcombe, Gloucestershire, by one of our experienced hot tub engineers. We offer one top-level servicing package which includes all of the features of our competitor's premium grade services, in most cases charged lower than their economy grade service. Our servicing is charged at a flat rate for your location.
Full Servicing Package - What's Included?
- Full electrical component check i.e Water Pumps, Air Blower, Heater, Ozone & Control System.
- Plumbing & Insulation check, to identify possible plumbing leaks or missing/damaged insulation from pests.
- Remove biofilm, grime & gunk by using a commercial-grade flushing treatment.
- Drain spa down, wipe clean acrylic shell.
- Vacuum inside the spas cabinet and vacuum water from jets and acrylic surfaces.
- Clean cover vinyl and spray with commercial grade vinyl protectant.
- Wipe down cabinet skirt where accessible.
- Refill the hot tub with water.
- Switch power back on with any airlocks removed and completion tested.
- Add your sanitising chemicals to spa water and balance.
- Filters de-greased, cleaned & fitted.
- Remove jets & clean them for optimal performance.
- Ensure all nuts & unions are tight.
- Check all seals and gaskets and replace them if necessary (A pump seal would be charged separately).
We will also advise you if any components of your spa need to be replaced or repaired. All additional repair parts are charged separately and additional labour is charged at £40.00 inc VAT per half hour. These additional items can be paid on-site either by credit/debit card or cash, sorry we do not accept cheques or American Express as a form of payment.
Booking A Service
You can either book a hot tub service by clicking the 'buy it now' button above or by calling our office. If you have decided to make your purchase online we will contact you within 48 hours to book your appointment for a time and date that suits you.
Winterisation
The price listed is to have your hot tub, spa or swim spa fully cleaned and winterised in or near Winchcombe, Gloucestershire, by one of our experienced hot tub engineers.
Winterisation Package - What's Included?
- Full electrical component check i.e Water Pumps, Air Blower, Heater, Ozone & Control System.
- Plumbing & Insulation check, to identify possible plumbing leaks or missing/damaged insulation from pests.
- Remove biofilm, grime & gunk by using a commercial-grade flushing treatment.
- Drain spa down, wipe clean & dry.
- Vacuum inside the spas cabinet and vacuum water from jets and acrylic surfaces.
- Loosen & remove pump and heater plumbing unions, and vacuum out any excess water from pumps and internal pipe work.
- Clean cover vinyl and spray with commercial grade vinyl protectant.
- Wipe down cabinet skirt where accessible.
- Filters de-greased, cleaned & removed to be dry stored by yourself.
- Remove jets & clean them for optimal performance, the refit.
- Leave the spa to be recommissioned easily when you are ready.
Preparing For A Visit
- Please make sure you have your spa or hot tub filled with water before our arrival, this saves extra time spent on-site to fill it and inevitably saves you money on additional labour costs. If you have a major leak then we understand this is not possible and so just notify one of our team that call you when arranging your appointment or leave in the order notes.
- Please make sure we have full access to your spas inspection panels this, for instance, means any decking surrounding the spa or hot tub must be removed leaving us with a suitable area to work in prior to the visit. If we are called out suitable access is not provided you may be charged for a revisit.
Kind Reminder
If no one is available at your residence when we come to your appointment, you will, unfortunately, have to re-book and a secondary call-out fee will be charged. However, we will wait around for a short period of time. If you need to cancel or change your appointment, please give us 24 hours' notice.
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